Customer Tracking Surveys

BC Transit conducts ongoing research to measure transit usage and customer satisfaction throughout B.C. The following reports describe this research.

Customer Tracking Surveys

2025

• Customer Satisfaction Tracking Report Q3 – 2025
• Customer Satisfaction Tracking Report Q2 – 2025
• Customer Satisfaction Tracking Report Q1 – 2025

2024

• Customer Satisfaction Tracking Research Annual Report – 2024-2025
• Customer Satisfaction Tracking Report Q4 – 2024
• Customer Satisfaction Tracking Report Q3 – 2024
• Customer Satisfaction Tracking Report Q2 – 2024
• Customer Satisfaction Tracking Report Q1 – 2024

2023

• Customer Satisfaction Tracking Research Annual Report – 2023-2024
• Customer Satisfaction Tracking Report Q4 – 2023
• Customer Satisfaction Tracking Report Q3 – 2023
• Customer Satisfaction Tracking Report Q2 – 2023
• Customer Satisfaction Tracking Report Q1 – 2023

2022

• Customer Satisfaction Tracking Research Annual Report – 2022-2023
• Customer Satisfaction Tracking Report Q4 – 2022
• Customer Satisfaction Tracking Report Q3 – 2022
• Customer Satisfaction Tracking Report Q2 – 2022
• Customer Satisfaction Tracking Report Q1 – 2022

2021

• Customer Satisfaction Tracking Research Annual Report – 2021-2022
• Customer Satisfaction Tracking Report Q4 – 2021-2022
• Customer Satisfaction Tracking Report Q3 – 2021
• Customer Satisfaction Tracking Report Q1 – 2021

2020

• Customer Satisfaction Tracking Research Annual Report – 2020-2021

handyDART

• handyDART Customer Satisfaction Survey – 2025
• handyDART Customer Satisfaction Tracking Research Annual Report – 2023-2024
• handyDART Customer Satisfaction Tracking Research Annual Report – 2022-2023
• handyDART Customer Satisfaction Tracking Research Annual Report – 2021-2022
• handyDART Customer Satisfaction Tracking Research Annual Report – 2021
• handyDART Customer Satisfaction Tracking Research Annual Report – 2020