BC Transit conducts ongoing research to measure transit usage and customer satisfaction throughout B.C. The following reports describe this research.
Customer Tracking Surveys
2025
- Customer Satisfaction Tracking Report Q3 2025
- Customer Satisfaction Tracking Report Q2 2025
- Customer Satisfaction Tracking Report Q1 2025
2024
- Customer Satisfaction Tracking Research Annual Report 2024-2025
- Customer Satisfaction Tracking Report Q4 2024
- Customer Satisfaction Tracking Report Q3 2024
- Customer Satisfaction Tracking Report Q2 2024
- Customer Satisfaction Tracking Report Q1 2024
2023
- Customer Satisfaction Tracking Research Annual Report 2023-2024
- Customer Satisfaction Tracking Report Q4 2023
- Customer Satisfaction Tracking Report Q3 2023
- Customer Satisfaction Tracking Report Q2 2023
- Customer Satisfaction Tracking Report Q1 2023
2022
- Customer Satisfaction Tracking Research Annual Report 2022-2023
- Customer Satisfaction Tracking Report Q4 2022
- Customer Satisfaction Tracking Report Q3 2022
- Customer Satisfaction Tracking Report Q2 2022
- Customer Satisfaction Tracking Report Q1 2022
2021
- Customer Satisfaction Tracking Research Annual Report 2021-2022
- Customer Satisfaction Tracking Report Q4 2021-2022
- Customer Satisfaction Tracking Report Q3 2021
- Customer Satisfaction Tracking Report Q1 2021
2020
handyDART
- handyDART Customer Satisfaction Survey – 2025
- handyDART Customer Satisfaction Tracking Research Annual Report 2023-2024
- handyDART Customer Satisfaction Tracking Research Annual Report 2022-2023
- handyDART Customer Satisfaction Tracking Research Annual Report 2021-2022
- handyDART Customer Satisfaction Tracking Research Annual Report 2021
- handyDART Customer Satisfaction Tracking Research Annual Report 2020