To start using handyDART, you need to register first. Complete the application form below to get started.
You can also include the optional Medical Verification of Eligibility Form (PDF). This form helps us better understand your eligibility for handyDART service.
If you submitted a Victoria Regional handyDART application since December 10, 2025, you may be impacted by the privacy breach outlined below. Please contact Transdev Canada directly using the contact information listed at the bottom of this update.
On January 6, BC Transit was notified by our operating partner Transdev Canada that they identified a privacy breach with the farwestvic.com domain used as a method to submit Victoria handyDART registrations. Please do not use the email with the farwestvic.com domain. The new email is Victoria.HandyDART@transdev.com. The breach involved personal information included in handyDART registration forms. We are working with Transdev Canada to resolve the issue. The privacy of our customers is our top priority and we reported the breach to the Office of the Information and Privacy Commissioner for B.C.
Transdev Canada has been and continues to be working on identifying who was affected and communicating directly with those customers. They are proactively reaching out to customers to learn more about whether they are impacted. We have also updated all of our Victoria handyDART registration forms with new contact information to ensure further breach does not occur. If Transdev finds a customer is impacted, they will be offering credit monitoring services.
BC Transit is also actively working with and taking guidance from the Office of the Information and Privacy Commissioner and will continue to follow their recommendations. We encourage customers to monitor their personal information for suspicious activity. We know this can be unsettling news and apologize for any inconvenience this may cause.
If you submitted a Victoria Regional handyDART application since December 10, 2025, you may be impacted by the privacy breach. Please contact
Transdev Canada at
Transdev General Manager of Victoria Regional handyDART
2401 Burnside Road West, Victoria, BC V9B 6J6
OR Fax: 250·479·5660
OR Email: Victoria.HandyDART@transdev.com
For more information call 250·819·5926
Mobility Aid Guidelines
handyDART uses different types of buses. Each bus may load and secure mobility aids in different ways, with specific placement requirements.
Review the guidelines to help you prepare for your trip.
User Guide
The handyDART User Guide helps you learn how accessible transit works. It includes travel tips, safety information, and answers to common questions.
handyPASS
A handyPASS lets your attendant ride free on fixed route buses. It also gives you access to the Taxi Saver program.
