You can book, confirm and cancel most of your handyDART trips by phone or with an on-line computer. You must first register with handyDART to access these options.
handyLINE: Touch-tone Phone Booking
With handyLINE, you have 24 hour a day access to handyDART booking services.
To enroll, call 250-727-7811 and press 3.
A customer service agent will give you a client identification number and a PIN number to access the system. The agent will help you identify up to eight of your most regular handyDART destinations. You will need to provide the name, address and phone number (if applicable) for each location. Once your destinations are in handyLINE, you can easily book trips to these locations yourself.
Types of Trips
Reservation trips
Reservation trips are one-time or occasional trips. Trips are booked on a first-to-call basis.
You can book a reservation trip up to 14 days before your travel date.
Subscription trips
Subscription trips are repeating trips to the same place on the same day and time. These trips are set up for an ongoing need.
For example, you may book a biweekly physical therapy appointment.
Subscription trips are limited. Contact handyDART to check availability.
Subscription trips do not run on holidays. If holiday service is available in your area and you need to keep your trip, contact handyDART before the holiday.
Booking checklist
Have this information ready when you book:
- Your name
- The day, date, and time you need to travel
- Whether you have an attendant, companion, or assistance animal
- Your pick-up address, including street name and number
- Your drop-off address, including street name, number, and phone number if available
- Your appointment time
- Any special instructions, such as using a side door
- The type of mobility aid you use, such as a wheelchair or walker
When your ride arrives
When you book, you’ll get a 20 to 30 minute pick-up window.
Be ready at your pick-up location at the start of that window.
Example:
If your pick-up window is from 9 to 9:30 a.m., be ready at 9 a.m.
Sometimes your trip may be provided by a taxi instead of a handyDART vehicle. You’ll still pay the regular handyDART fare. You do not pay the meter or tip the driver.
Your responsibilities
When using handyDART, you’re expected to:
- Ask the driver for the help you need, such as assistance walking or pushing your wheelchair
- Be at your pick-up location at the start of your pick-up window
- Carry your own parcels, with a maximum of two carried on your lap
- Cancel trips at least two hours before your pick-up time
Cancelling a trip
handyDART service is limited and in high demand. If you need to cancel a trip, call the handyDART office as soon as you can.
Cancelling early helps make service available for other riders.
