Umo Fare Product Refunds
Need a refund? Here’s how it works.
- You can get a refund for any unused Fare Product purchased through Umo.
- Refunds are not available for partially used or expired products.
- For Cash Balances, refunds are available for amounts of $10 or more.
To request a refund, contact Umo Customer Service at 877-380-8181. Refunds go back to the payment card linked to your account.
If you bought through a Umo vendor, Umo Customer Service will collect your payment details and BC Transit will process your refund within 15 business days.
