Victoria handyDART and your community

handydart banner image

To support growth in ridership, expanding Victoria’s conventional bus system, and enhancing handyDART service for many of the most vulnerable in our communities is essential. Significant investments are being made in new, purpose-built transit facilities that can support expanding a low-carbon fleet that make it easier for people to choose transit over single- occupancy vehicles.

Improving Services for our Customers

handyDART is an accessible, door-to-door shared transit service for people with permanent or temporary disabilities that prevent them from using fixed-route transit without assistance from another person. The new location will enable BC Transit to respond to the growing needs for handyDART services in Greater Victoria, as well as expand the conventional transit service.

The Ministry of Transportation and Infrastructure recently provided the eight-acre property at 2401 Burnside Road to BC Transit for a new handyDART centre. The centre will occupy a portion of the property with opportunities for the unused portion of the property to be enhanced through sidewalks, landscaping, and environmental restoration. The facility is planned to open in 2023.

Victoria handyDART map - image

Project at a Glance

  • The centre will be the first BC Transit facility in British Columbia built to meet Leadership in Energy and Environmental Design (LEED) Gold requirements. LEED principles outline site requirements that employ best management practices to reduce chemical use, energy, water, air pollution, solid waste, and/or runoff associated with the building site. The main building is envisioned to be a two-story building and will include West- Coast design elements to respond to the neighbourhood character and context. An enclosed wash bay and fueling station will also be included. The entrance will be off West Burnside Road.

  • All handyDART vehicles will be gas and electric. Although handyDART has traditionally used diesel vehicles, no diesel vehicles will be utilized at this location. BC Transit’s Low Carbon Fleet Program provides a roadmap for transitioning to a fully electric transit fleet and infrastructure to support a fully electric fleet will be installed during construction.

  • Environmental protection is always a key planning principle applied to site design and operations. The development will meet or exceed all Provincial and Federal standards for environmental protection. Thoughtful planning in consultation with environmental professionals and local streamkeepers will ensure the environmentally sensitive features of the property, in particular, Craigflower Creek, are protected.

  • In addition to retaining much of the existing greenspace, new landscaping will include dozens of native mature trees. Site fencing will be added, and boulevards and sidewalks will be improved on Watkiss Way and Burnside Road. New transit shelters will be introduced and opportunities to enhance the Galloping Goose Trail adjacent to the site will be pursued.

Technical Studies for 2401 Burnside Road

BC Transit is committed to undertaking all necessary permitting and studies required by Town of View Royal land-use regulations and bylaws.  The studies completed to date and planned for future will be posted here.  

Memorandum of Understanding with Town of View Royal

BC Transit has a  memorandum of understanding with the Town of View Royal, committing to follow the spirit and intent of all of the Town of View Royal’s development processes, permitting and bylaws for 2401 Burnside Road. In addition to a number of public realm improvements, such as sidewalks and landscaping, BC Transit will also provide $150,000 to the Town of View Royal for community amenities.

Opportunities to learn more and get involved

BC Transit is listening closely to feedback from the Town of View Royal and View Royal residents and have identified several opportunities for the community to influence the development in a meaningful way.  Future public engagement opportunities will be shared here.

Neighbourhood Working group

A neighbourhood working group has been established to work closely with the project team and to inform future public engagement opportunities. Thank you to all who expressed interest and we look forward to your input on this important project.

Terms of Reference

Members of the Working Group

Meeting minutes – February 19, 2020

If you have any questions, about the neighbourhood working group, please contact: 
Chair of Neighbourhood Working Group, Katie Hamilton, Tavola Strategy Group



If you have any questions about the project, please contact or call 250-995-5706.

Technical Studies

BC Transit is committed to undertaking all necessary permitting and studies required by Town of View Royal land-use regulations and bylaws.