How to Pay

Before you board, it helps to know how payment and validation work. Here’s what to expect when riding BC Transit.  

Customers have the option to purchase Single Ride fares at the time of boarding the bus or can purchase Fare Products ahead of time.  

How to Purchase Fare Products  

Customers can purchase Umo fare products and load Umo Cash Balance prior to boarding in the following ways. Product availability will depend on your transit system  

• In the Umo app 

• In person at a BC Transit retail vendor, to find a vendor visit the Where to Buy page. 

• Online at ca.umopass.com 

• By calling Umo customer service at 877-380-8181 

How To Pay When You Board 

Customers can either use Cash or Umo to pay their Single Ride fare at the time of boarding. 

Pay with Cash 

• Make sure you have exact change to pay either the Single Ride or DayPASS fare. 

• Insert coins or bills into the farebox to deposit payment.  

• If you’re paying a DayPASS fare, request a paper DayPASS from the driver to be retained for the remainder of the day.  

Pay with Umo 

Single Ride Fare
You pay one flat Single Ride fare every time you ride. Just tap and go using your available Umo cash balance.

Automatic DayPASS
Ride more, pay less. After your second ride in the same day, a DayPASS is automatically applied. Once you hit the daily cap, you can keep riding with Umo for the rest of the day at no extra cost.

Concession Pass Options
Single rides cost the same for everyone, and eligible Youth and Seniors can still save by buying a discounted 30-Day Pass. Purchase ahead of time in the Umo app or at ca.umopass.com.

How to Use the Umo Validator 

To validate your pass, digital fare product or utilize Umo Cash Balance at the time of boarding, follow the below steps:  

Using the Umo App 

• Open the app and select Show Code to display your QR code.  

• Display your QR code to the front of the digital validator. Slowly pull it back until the validator’s scanner is activated.  

• Confirm acceptance by referencing the validator’s response screen and listening for auditory signal. 

Using your Umo Card 

• Tap your card on the base of the digital validator. 

• Confirm acceptance by referencing the validator’s response screen and listening for the auditory signal. 

Validation: What the Display Means 

When you use a digital payment method, the validator displays a response screen to let you know what’s happening. 

• Green check mark: Your fare is accepted. 

• Amber check mark: Your fare is accepted. This will show if a Umo Cash Balance is running low or if a Umo fare product is close to expiring. Some third-party Umo products will see an amber check mark to confirm the fare is accepted. 

• Red X: Your fare wasn’t accepted. This may happen if there’s no valid fare product or not enough Umo Cash Balance. 

To confirm your balance or product validity you can check in the Umo app, at ca.umopass.com, or by calling Umo customer service at 877-380-8181.  

For information on handyDART fares, visit the handyDART contact section in Rider Info.