BC Transit launched Umo in the Regional District of Nanaimo Transit System in November 2023, introducing the Umo Mobility app, reloadable Umo cards, and improved fare products. Umo was implemented in the Regional District of Nanaimo Transit System at the start of a 30-transit system deployment schedule spanning the province. With this significant milestone completed, the organization is ready to support riders in the next phase of the Electronic Fare Collection System Project. Effective December 1, 2024, BC Transit will cease the sale of legacy 10 Ticket, Monthly Pass and Semester Pass fare products for local and interregional transit services.
Effective December 1, 2024, fare products sold for fixed-route transit services in the Regional District of Nanaimo Transit System include the following.
Local Fare Products
Price
Cash Balance Single Ride
$2.50
Onboard DayPASS
$5.00
Cash Balance DayPASS
$5.00
30-Day Pass – Adult
$65.00
30-Day Pass – Concession
$40.00
30-Day Pass – Post-Secondary
$50.00
Post-Secondary Semester Pass
$170.00
70 NCX Nanaimo – Cowichan Express
Price
NCX Single Ride Cash Balance
$7.50
NCX 30-Day Pass – Zone C
$175.00
NCX 30-Day Pass – Zone D
$245.00
Cash and the Province of British Columbia’s BC Bus Pass will continue to be accepted. Legacy tickets and pass fare products will be accepted until used up. A new Umo compatible Token will be available to support the needs of social wellness organizations that offer free or discounted fare products. BC Transit will continue to offer handyDART fare products without change.
Fare products can be loaded in the Umo app, to a reloadable Umo card online at ca.umopass.com, at a BC Transit Umo retail vendor location, or through Umo customer service at 877-380-8181. Riders who have not yet transitioned to a Umo payment method and fare product are encouraged to visit bctransit.com/umo for a comprehensive introduction to adopting Umo, including video tutorials on using the Umo Mobility App and reloadable Umo card. BC Transit’s Umo customer service call centre is also live for support at 877-380-8181 toll-free.
At a future date, BC Transit plans to provincially enable onboard payments with debit and credit cards.
