To download the Umo App and create your Umo account:
1. Search for the Umo Mobility App in your app store and download.
2. Open the app and tap Get started. Optional – the app will request permission to access your location to assist you with future trip planning. While it does not need to be turned on, it is recommended to utilize the app’s full functionality.
Select Allow Once – to allow the Umo App to determine your location initially.
Select Allow While Using App – to allow the Umo App to always recognize your location while you’re using it.
Select Don’t Allow – to block the Umo App from determining your location.
3. Tap Continue and make your location selection.
4. Select Allow if you would like to get live updates and allow notifications for real-time transit alerts, service updates, and more. This is an optional feature and does not need to be turned on.
5. Tap Set up now to set up your account to buy your fares.
To buy a Cash Balance fare product:
1. From the main screen of the Umo App, tap Wallet.
2. On the My Wallet screen, select Cash Balance and then Add Cash.
3. On the Select Amount screen, select the desired amount you want to add, and tap Continue.
4. On the Confirm Your Purchase screen, tap Purchase.
5. On the Payment Method screen, enter your payment method information and tap Continue.
Success! Your Cash Balance fare product is now loaded in your account.
To buy a Pass fare product:
1. From the main screen of the Umo App, tap Wallet.
2. On the My Wallet screen, select Passes and then tap Buy a pass.
3. On the Select Pass screen, select the pass you want to purchase.
4. On the Confirm Your Purchase screen, tap Purchase.
5. On the Payment Method screen, enter your payment method information and tap Continue.
Success! Your Pass fare product is now loaded to your account.
When you’re ready to travel:
1. Prior to stepping aboard the bus, open your app and from the home screen, select Validation Code to display your dynamic QR code.
2. Present your QR code to the Umo digital validator.
3. Look and listen for the validator’s confirmation signals. A checkmark and single beep means your fare has been accepted.
