Accessibility

At BC Transit, our goal is to ensure all commuters are able to access public transit, regardless of their accessibility needs. We are always looking for feedback on our Accessibility Plan and we invite you to share your thoughts and ideas with us on how to make transit more accessible for everyone.

Feedback can be provided by:

Email: bctransitaccessibility@bctransit.com

Mail: 520 Gorge Rd East, Victoria, BC, V8W 9T5

The Accessibility Committee will respond to feedback on a quarterly basis by working with our internal subject matter experts. We will look to incorporate ideas where feasible, integrate with our surveys, and update our plan where applicable. Our plan will be revised, updated, and approved through our senior leadership team on a yearly basis.

Low-Floor and Lift-Equipped Buses

Buses at BC Transit have either low floors, or kneeling capabilities to allow those with accessibility needs greater flexibility.

Mobility Aids

This page explains BC Transit's policies concerning mobility aids, what equipment is accepted, and how to board the bus.

Courtesy Seating

Passengers sitting within the accessibility section of the bus are asked to offer their seats to those who require them.

Assistance Animals

Here are BC Transit's policies and guidelines concerning assistance animals.

Attendants

Here are BC Transit's policies and guidelines concerning attendants.

Accessibility Stops

Here are BC Transit's policies and guidelines concerning accessibility stops.

Travel Training and Orientation

Orientation If you would like to learn how to board a bus with your wheelchair, walker or scooter, we can help. Call your local transit office to arrange a session: 250-563-0011 Community Travel Training We invite you to take advantage of the free Community Travel Training service. Trainers will develop an individualized coaching plan that...