BC Transit launched Umo in the Kelowna Regional Transit System in March 2024, introducing the Umo Mobility app, reloadable Umo cards, and improved fare products. Umo was implemented in the Kelowna Regional Transit System as part of a 30-transit system deployment schedule spanning the province. Last month, the organization celebrated the successful completion of Umo transit system deployments. With this significant milestone completed, BC Transit is ready to support riders in the next phase of the Electronic Fare Collection System Project. Effective October 1, 2024, BC Transit will cease the sale of legacy scratch-off DayPASS, 10 Ride Ticket, Adult Monthly Pass, Student/Senior Monthly Pass, and Post-Secondary Monthly Pass fare products for fixed-route transit service riders.
Effective October 1, 2024, fare products sold for fixed-route transit services in the Kelowna Regional Transit System include the following without change to their current price:
- Umo Cash Balance
- Digital DayPASS
- 10 Adult Single Rides
- 10 Concession Single Rides
- Adult 30-Day Pass
- Concession 30-Day Pass
- Post-Secondary 30-Day Pass
- Post-Secondary Semester Pass
Cash and the Province of British Columbia’s BC Bus Pass will continue to be accepted. ProPASS and U-PASS fare products will continue to be offered in collaboration with specialized fare program partners via Umo payment methods. Legacy tickets and pass fare products will be accepted until used up. A new Umo compatible DayPASS Token will be available to support the needs of social wellness organizations that offer free or discounted fare products. BC Transit will continue to offer ticket and monthly pass fare products for handyDART riders without change.
Riders who have not yet transitioned to a Umo payment method and fare product are encouraged to visit bctransit.com/umo for a comprehensive introduction to adopting Umo, including video tutorials on using the Umo Mobility App and reloadable Umo card. Fare products can be loaded in the Umo app, to a reloadable Umo card online at ca.umopass.com, at a BC Transit Umo retail vendor location, or through Umo customer service toll-free at 877-380-8181. BC Transit’s Umo customer service call centre is also live for support 877-380-8181 toll-free from 7:00 a.m. – 7:00 p.m. Monday – Friday and 8:00 a.m. – 4:00 p.m. Saturday and Sunday.
At a future date, BC Transit plans to provincially enable onboard payments with debit and credit cards.
Media Contacts
BC Transit Communications
media@bctransit.com
