Mobility Aid Guidelines

Within handyDART, there are several different styles of buses. Each bus style may have varying methods of loading, securement and requirements for placement of your mobility aid.

handyDART Mobility Aid Guidelines PDF

West Kootenay handyDART

If you’d like to start using handyDART in the West Kootenay’s, you must first register. Please complete one of the following forms:

Trail and Castlegar handyDART Application

Nelson handyDART Application

Cranbrook handyDART Application

The User Guide will help you become familiar with accessible transit services, offer travelling tips, safety information and answers to frequently asked questions:

Kootenay Zone – handyDART User Guide

You may be required to complete the Medical Verification form. The handyDART office will let you know if this is required once they have received your application form:

handyDART Medical Verification of Eligibility


Phone: 1-855-993-3100

If the dispatcher is not available, please leave a message with your booking request and telephone number.

Columbia Zone (Trail and Castlegar) Service Hours

Monday to Friday, 8:00 am to 4:30 pm

Columbia Zone (Trail and Castlegar) Office Hours

Monday to Friday, 8:00 am to 4:30 pm

Nelson Service Hours

Monday to Friday, 7:00 am to 4:00 pm

Nelson Office Hours

Monday to Friday, 7:00 am to 3:00 pm