Voice of the Rider Panel

BC Transit truly believes that in order to understand our riders and prospective riders better, we need to move a step closer to your community and make you a part of important business decisions. Voice of the Rider panel is an effort to drive community engagement on every project we undertake, understand the satisfaction levels of our riders, and take your recommendations and suggestions to make the overall transit experience better.

Who are you?

Anyone who is a BC Transit rider or lives in a community where BC Transit operates, is willing to share opinions on subjects related to public transit in British Columbia

How can you make your opinion count?

Register on our public engagement portal - engage.bctransit.com/register with a valid email address

The engagement portal lists a series of projects that are classified as:

  • Featured – open for opinion

  • Ongoing – open for opinion

  • Completed – closed for opinion

  • Upcoming – will become available for opinion at a future date

What kind of engagement projects are listed on the portal?

  • Engagements Projects related to new routes, new schedules, service hours, infrastructure proposals, stop level improvements

  • Periodic Rider Satisfaction and Market Surveys

  •  How will you know if your opinions are being considered?

    • You will be able to see the project execution right from surveys until the implementation

    • All the related documentations are made available for the panel to review and evaluate

How you will be notified about any projects that are open for the Voice of the Rider panel?

  • You will be notified by email whenever a new project becomes open for panel review

  • How often will you receive communication to participate?

    • You will receive at most two engagement projects per month

How long does it take to complete surveys?

  • The survey can take around 5 to 10 minutes to complete

  • Do you need to participate in all engagement projects?

    • It is completely at your discretion to be a part of a project or not. If you think that a project will affect you or the community around you we recommend participating

Will you be rewarded for your opinions?

  • There is a chance to win exciting gifts every time you agree to participate on an engagement project