How to use the Umo Card

How to Reload Your Umo Card

Umo cards are designed for repeated use, please remember to hold onto your card and reload it again and again.

To get and use a reloadable Umo card:

1. Visit a Umo fare product vendor and pick one up for free. Umo fare product vendors are listed under Where to buy on your transit system’s Fares page.

Find your closest Umo fare vendor

Choose your transit system Agassiz-Harrison Campbell River Central Fraser Valley Chilliwack Comox Valley Cowichan Valley Cranbrook Dawson Creek Fort St. John Hope Kamloops Kelowna Kitimat Nanaimo Pemberton Valley Port Alberni Port Edward Powell River Prince George Prince Rupert Quesnel Skeena South Okanagan-Similkameen Squamish Sunshine Coast Terrace Vernon Victoria Whistler West Kootenay const umoselect = document.getElementById(‘umo-select’) const umoChange = (event) => { const { value } = event.target const redirectTo = ‘${value}’ if(value){ window.location.href = value } } umoselect.addEventListener(‘change’, umoChange)

2. At the vendor location, make your initial fare product purchase to ensure your new Umo card is activated.

When you’re ready to travel:

1. Get your Umo card ready prior to stepping on the bus.

2. Aboard the bus, tap your card to the Umo digital validator.

3. Look and listen for the validator’s confirmation signals. A checkmark and single beep means your fare has been accepted.

Then when your card needs to be loaded again, choose if you would like to add a fare product at a vendor location, through ca.umopass.com, or over the phone with the support of the Umo Customer Service Centre at 877-380-8181.

If at a vendor:

1. Tell the vendor if you would like to buy a pass or a Cash Balance fare product.

2. Pay with cash, debit, or credit.

Success! Your Umo card is now funded and ready for use.

If through ca.umopass.com:

1. Visit ca.umopass.com.

2. On the Sign In page, click Create Account.

3. On the Let’s Get You Going page, click Register a Card.

4. On the Register Your Card page, enter your Umo card number in the Card Number field and click Next. Your card number is on the back of your card.

5. On the Create Your Account page, enter your preferred username, and create a password.

6. (Optional) Enter an email address or phone number. This is helpful if you lose your card and are trying to recover loaded fare products.

7. Read and confirm the Terms and Conditions, click Save.

8. To load your fare product, visit My Wallet, click Buy, select your desired fare product, and proceed to Checkout.

9. On the Order Details screen, under Payment Method, enter your payment method and click Purchase.

Success! Your Umo card is now funded and ready for use. You can save your payment details to speed up future purchases.

If with the support of the Umo Customer Service Centre:

1. Call 877-380-8181 toll-free.

2. Tell the customer service agent if you would like to buy a pass or Cash Balance fare product.

3. Pay with your credit card.

Success! Your Umo card is now funded and ready for use.

Start using Umo