BC Transit has launched a redesigned website to make it easier for riders to find transit information and plan their trips.
BCTransit.com is used by transit riders every day when travelling throughout their communities, including work, school and community events. The new design focuses on tasks riders use most, helping customers quickly find routes, schedules, fares and service alerts.
The redesigned site reflects feedback gathered from riders across the province. Throughout the project, BC Transit engaged riders, partners and internal teams to test navigation, layouts and content to ensure the site supports how people search for transit information.
The website was built on a modern digital platform that improves performance, reliability, and supports future design updates. Other improvements include:
- A simplified layout that highlights key rider information
- Improved navigation that reduces the number of clicks needed to find trip planning information
- A mobile-friendly design that works consistently across all devices.
- An accessible design that is fully compliant with the latest version of the Web Content Accessibility Guidelines (WCAG). The WCAG defines how to make web content more accessible to people with disabilities.
While we aim for the highest level of quality at launch, we will continue enhancing the website as we learn and improve the experience for customers. Some features may behave unexpectedly, and BC Transit will resolve issues as they arise.
This launch is an exciting milestone, and we’re already working on enhancements to keep improving the customer experience. BC Transit invites customers to share their feedback and suggestions about the new website. In May, BC Transit will be conducting another round of public engagement through our Voice of the Rider platform. BC Transit encourages people to participate in the survey. Click here to sign up for Voice of the Rider.
The approved budget for the Website Redesign project is $3.8 million. BC Transit’s Website Redesign project is jointly funded by the Province of British Columbia and local government partners. The project was completed in two phases and included re-platforming the website to a new content management system, acquiring a new hosting provider and redesigning the website.
Customers can visit BCTransit.com to explore the new site. To learn more about the new improvements, visit the What’s New page.
Media Contacts
BC Transit Communications
250-880-1303 | media@bctransit.com