Umo Refunds
You can request a refund for eligible Umo products by contacting Umo Customer Service. The following Umo products are eligible for refunds:
Cash Balance
You can request a refund for Umo cash balances of $10 or more.
Fare Products
You can request a refund for an unused Umo Fare Product. Refunds are not available if the fare product has:
- Been partially used
- Expired
How Umo Refunds Are Processed
Umo will review your request and confirm if it’s eligible. If your refund is approved:
- Refunds are returned to the payment card linked to your Umo account.
- If you bought the fare from a Umo vendor, Umo will collect your payment details.
BC Transit will then process the refund within 15 business days.
Contactless Payment Inquiries
If you have questions about credit or debit charges from contactless payments, please get in touch with our call centre at 877-380-8181 toll-free.
Requesting a Refund
To request a refund for an eligible Umo product, or if you have questions about a credit or debit card charge, contact Customer Service.
Call 877-380-8181 toll-free.
The call centre is open:
- Monday to Friday: 7 a.m. to 7 p.m.
- Saturday and Sunday: 8 a.m. to 4 p.m.