Refunds

Refunds for Fare Products or Cash Balance purchased through Umo are determined for eligibility against the following refund policy:

Refunds are available for any unused Fare Product. Refunds are not available for partially used or expired Fare Products. Refunds are available for Cash Balance amounts of ten (10) dollars or greater. All requests for refunds of Fare Products and Cash Balance must be submitted to Umo Customer Service at 877-380-8181 for determination of eligibility and processing. Refunds will be processed back to the payment card linked to the User’s Account. In the case of the Fare Product or Cash Balance being purchased through a Umo Vendor, Umo Customer Service will request payment details from the User for processing by BC Transit within fifteen business days.