Accessibility

At BC Transit, we want everyone to be able to use public transit, no matter their accessibility needs. We’re always looking for your feedback on our Accessibility Plan and invite you to share your ideas to help make transit easier for everyone.

You can share feedback by:

Email: bctransitaccessibility@bctransit.com

Mail: 520 Gorge Rd East, Victoria, BC, V8W 9T5

Our Accessibility Committee reviews feedback every few months and works with our experts to find ways to improve. We’ll include new ideas where possible, update our plan when needed, and share changes once they’re approved each year by our senior leadership team.

Low-Floor and Lift-Equipped Buses

Buses at BC Transit have either low floors, or kneeling capabilities to allow those with accessibility needs greater flexibility.

Mobility Aids

This page explains BC Transit's policies concerning mobility aids, what equipment is accepted, and how to board the bus.

Courtesy Seating

Passengers sitting within the accessibility section of the bus are asked to offer their seats to those who require them.

Assistance Animals

Here are BC Transit's policies and guidelines concerning assistance animals.

Attendants

Here are BC Transit's policies and guidelines concerning attendants.

Accessibility Stops

Here are BC Transit's policies and guidelines concerning accessibility stops.

Travel Training and Orientation

Orientation If you want to learn how to board a bus using a wheelchair, walker, or scooter, we can help. You can book an orientation session to practice boarding and riding with confidence. Call your local transit office to get started: 250-563-0011 Community Travel Training Community Travel Training is a free service that helps you...