More Rider Info...
Calling Out Stops
Operators within BC Transit systems are required to call out stops clearly and audibly for passengers whether using a microphone or not. If you need assistance in identifying your stop, please sit close to the front to remind the operator of your request. More Frequently Asked Questions on calling out stops.
For safety reasons, shirts and footwear must be worn to board the bus or the driver will refuse service. If you are coming from the beach or pool, please make sure your clothes are dry when boarding.
Contact your local transit office through the telephone info line or complete a Customer Service Report online.
To help staff identify the trip, we need the time, route, direction and bus number you are reporting. Leave your full name, address, phone number or email address. Transit staff will investigate all calls and will contact you if more information is needed.
Your local transit office is not responsible for the bus stop area, shelter, or road surfaces so please contact your local municipality if you have concerns, or complete a Customer Service Report online under Contact.
Delays and Detours
BC Transit’s website is the most up-to-date source to find out about scheduled service changes, delays or detours due to road construction or bad weather. Check the Alerts on the website to discover which routes are affected.
Please note that BC Transit washrooms are for transit employees only.
On occasion, your driver may need to leave the bus for a short period of time. They will keep you informed.
As a public service, BC Transit upholds the Canadian Charter of Rights and Freedoms in its conduct with employees and customers.
Literature and Handouts
The distribution of unauthorized material by any person on a BC Transit bus is prohibited.
Lost & Found
Left something on the bus? Your local transit office holds items in Lost & Found for a minimum of 14 days. Call or send a message to the Lost & Found.
Found something on the bus? Please give it to the transit driver who will take it to Lost & Found.
No Smoking on Transit Vehicles & in Bus Shelter
Provincial tobacco laws (The Tobacco Control Act) prohibit smoking in bus shelters, on transit vehicles at all times and within 3 metres (10 feet) of the bus.
Electronic cigarettes are also not permitted on transit vehicles or on property controlled by BC Transit.
Note: The Capital Regional District (Metro Victoria area) Clean Air Bylaw 3962 includes a smoke-free buffer zone of 7 metres (21 feet) around bus stops in the CRD area. More information.
BC Transit sets its clock and uses the time for schedules based on Canada’s Official Time, monitored by the National Research Council Canada.
Seat Belt and Booster Seats
Under the B.C. Motor Vehicle Act, if the vehicle you are travelling in is equipped with a seat belt, you must use it. In the interest of customer safety, certain BC Transit buses are equipped with seatbelts. Children weighing between 9 kg (20 lbs.) and 18 kg (40 lbs.) who board a seat belt equipped bus are required to ride on a booster seat supplied by the child’s parent or caregiver and secured by the seat belts on the bus.
BC Transit Act
Here is the BC Transit Act, for your reference.