BC Transit works hard to deliver transportation services you can rely on, and we know through ongoing customer feedback that getting passed up by a bus is a source of frustration. Our organization will soon be making operational changes in the Victoria Regional Transit System to accommodate more riders and reduce pass-ups.
Effective August 18, 2025, when seating space is exceeded, ‘Standing Room Only’ will be displayed on the outside of the bus. Transit Operators will stop and open their doors at each stop on their designated route to permit additional customers to board if they choose. Passenger boarding will continue until customers are no longer able to stay behind the red line near the front of the bus.
This change is being implemented in advance of September, which typically experiences the highest number of pass-ups as both students and commuters resume their usual transit trips following the end of summer holidays, leading to increased ridership.
While this change will reduce pass-ups in the region, BC Transit recognizes this may also mean less physical space for riders on buses without available seating. We ask everyone to remain patient and courteous, and for standing passengers to continue moving towards the back of the bus to accommodate more riders. BC Transit also appreciates customers who continue to volunteer their seats for seniors and people with mobility challenges.
Along with these policy changes, BC Transit will continue to provide extra trips on busy routes when resources are available and use all available data and route planning tools to further optimize our service.
For more information on appropriate bus etiquette and how to maintain a safe, respectful environment on the bus, please visit: bctransit.com/victoria/riderinfo/etiquette/.
Media contacts
BC Transit communications
media@bctransit.com
