Voice of the Rider Panel
BC Transit believes that in order to understand our riders and prospective riders better, we need to move a step closer to your community and make you a part of important business decisions. Our Voice of the Rider panel is an effort to drive community engagement on every project we undertake, understand the satisfaction levels of our riders, and take recommendations and suggestions to improve the overall transit experience.
Who can participate?
Anyone who is a BC Transit rider or lives in a community where BC Transit operates, and is willing to share ideas to improve public transit in British Columbia
How can you make your opinion count?
Register - engage.bctransit.com/register with a valid email address
Here you will find a series of projects that are classified as:
Featured – open for feedback
Ongoing – closed for feedback
Completed – change implemented
Upcoming – will become available for feedback at a future date
What kind of public engagement projects are listed?
Engagements Projects related to new routes, new schedules, service hours, infrastructure proposals, stop level improvements
Periodic Rider Satisfaction and Market Surveys
How will you know if your opinions are being considered?
You will be able to see the project from the beginning until the end
All the related reports are made available for the panel to review
How will you be notified about any projects that are open for the Voice of the Rider panel?
You will be notified by email whenever a new project becomes open for panel review
How often will you receive communication to participate?
You will receive at most two engagement projects per month
How long does it take to complete surveys?
The surveys may take around 5 to 10 minutes to complete
Do you need to participate in all engagement projects?
It is completely at your discretion to be a part of a project or not. If you think that a project will affect you or the community around you we recommend participating
Will you be rewarded for your feedback?
There is a chance to win exciting gifts every time you agree to participate on a project