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Policies and Guidelines

Advertising

All advertising on BC Transit property must comply with the Canadian Code of Advertising Standards, BC Transit’s corporate advertising policy and uphold the Canadian Charter of Rights and Freedoms. If you have concerns about any advertising, please contact the advertising agency or the business advertising.

Advertisements on buses and shelters are managed by the following parties. If you would like more information on how to advertise, please contact them directly for rates and availability:

For advertising information on your local transit system, please visit Contact Us on the website.

Bike Racks

Most bikes can be accommodated on BC Transit buses. If you’re considering travelling by bike and transit, please watch the instructional video to understand how to use the bike racks, found in front of all BC Transit buses.

Before your bus arrives, make sure that saddlebags, antennas, child carriers or any other item that could interfere with the driver’s vision are removed from the bike.

Once the bus has come to a complete stop, step off the curb and lift your bike onto the rack from the passenger side of the bus. Please fold mirrors toward the roadway and leave the bike unlocked.

There are no time restrictions for conventional buses regarding use of bike racks. Bike racks on community buses can only be used during daylight hours, because the bikes block the headlights.

Please note that bike space is limited and cannot be guaranteed. Electric and gas-powered bikes can’t be transported on the bike racks. For safety reasons, standard bikes can’t be transported inside the bus. Folding bikes in their protective carry case, that can be placed without obstructing the aisle, will be permitted on the bus.

Bike Lockers (Victoria)

Bike Lockers are available at select locations. Contact the Greater Victoria Cycling Coalition at 250·480·5155.

Calling Out Stops

Bus stops are always announced if requested. Starting on April 22, 2014 operators in Victoria will now call out all stops.

Clothing

For safety reasons, shirts and footwear must be worn to board the bus or the driver will refuse service. If you are coming from the beach or pool, please make sure your clothes are dry when boarding.

Courtesy Seating

Although BC Transit serves everyone on a firstto-board basis, courtesy seating is considered to be the front accessible area of the bus. Courtesy seating meets the needs of all transit customers, and is especially vital to:

  • Customers who use scooters, wheelchairs, pediatric strollers or other mobility aids
  • Customers with a disability or mobility issue
  • Customers with baby strollers

Customer Feedback

Contact your local transit office through the telephone info line or complete a Customer Service Report online.

To help staff identify the trip, we need the time, route, direction and bus number you are reporting. Leave your full name, address, phone number or email address. Transit staff will investigate all calls and will contact you if more information is needed.

Your local transit office is not responsible for the bus stop area, shelter, or road surfaces so please contact your local municipality if you have concerns, or complete a Customer Service Report online under Contact.

Delays and Detours

BC Transit’s website is the most up-to-date source to find out about scheduled service changes, delays or detours due to road construction or bad weather.

Driver Facilities

Please note that BC Transit washrooms are for transit employees only.

Driver Breaks

On occasion, your driver may need to leave the bus for a short period of time. They will keep you informed.

Fares

Payment is required when you enter the bus. You may pay with cash (exact fare only), ticket, transfer or one of the many types of passes available in your community. Failure to provide valid proof of payment while on transit may result in a fine up to $173 under the provincial fines law.
www.pssg.gov.bc.ca/policeservices/shareddocs/provincial-fines-booklet.pdf

Food and Beverages

To keep buses clean and safe, any food or drink you bring on board must be in a closed container that is spill-proof. Coffee and other beverages can be consumed on board provided the beverage is carried in a sturdy container with a lid that will prevent the liquid from spilling. Open alcohol is not permitted on the bus.

Take your garbage with you when you leave the bus. We appreciate your help keeping the bus clean.

Human Rights

As a public service, BC Transit upholds the Canadian Charter of Rights and Freedoms in its conduct with employees and customers.

Literature and Handouts

The distribution of unauthorized material by any person on a BC Transit bus is prohibited

Lost & Found

Left something on the bus? Your local transit office holds items in Lost & Found for a minimum of 14 days. Call the Lost & Found number listed in the Rider’s Guide.

Found something on the bus? Please give it to the transit driver who will take it to Lost & Found.

No Smoking on Transit Vehicles & in Bus Shelter

Provincial tobacco laws (The Tobacco Control Act) prohibit smoking in bus shelters, on transit vehicles at all times and within 3 metres (10 feet) of the bus.

Electronic cigarettes are also not permitted on transit vehicles or on property controlled by BC Transit.

Note: The Capital Regional District (Metro Victoria area) has updated its Clean Air Bylaw to increase the current smoke-free buffer zone from 3 to 7 metres in the CRD area, effective April 1, 2015. For more information, click here.

Official Time

BC Transit sets its clock and uses the time for schedules based on Canada’s Official Time, monitored by the National Research Council Canada.

Parcels

For safety reasons, please place and hold your luggage, bags, sports equipment and other belongings on your lap or on the floor where they will not obstruct the aisle or other customers. Hold your hockey sticks, snow boards, skis and poles (tips down) in front of you.

Do not bring combustible materials, such as wetcell batteries, propane tanks or gasoline containers on the bus.

Pets on Board

Only small fur-bearing or feathered pets contained in secure, clean, hand-held cages are permitted on the bus. Cages (hard or soft shell pet carriers) must be small enough to fit on the owner’s lap.

Passengers must hold onto their pet’s cage at all times. If there is room, the passenger may place and hold the cage beside them on the floor. The cage should not block the aisle or restrict other passengers.

Assistance animals that are certified are allowed on public transit at all times. You may be asked to produce your Guide Animal Certificate.

Seat Belt

Under the B.C. Motor Vehicle Act, if the vehicle you are travelling in is equipped with a seat belt, you must use it.

Victoria Regional Transit System

TRANSIT INFO: 250.382.6161