Driver Assistance

The driver will:

• assist you on and off the vehicle by the stairs or on the lift if you use a wheelchair or scooter. On some vehicle types customers using a walker with a seat can also use the lift
• secure CSA-approved car seats, wheelchairs, and scooters in the vehicle
• assist you with your seat belt
• assist you to and from accessible entrance doors

The driver will not:

• search a building or other areas for you
• maneuver wheelchairs on stairs or unsafe ramps
• carry parcels for you
• search you or your bag for your fare

Wheelchairs and Scooters

handyDART vehicles have a rear lift that can accommodate most wheelchairs or scooters. Your wheelchair or scooter must meet specific size, weight and safety guidelines.

Mobility aid guidelines

If you are using a wheelchair or scooter, please read our Scooter Guide [PDF 330KB] for the dimensions approved for use on transit vehicles.

• combined weight of mobility aid and customer cannot exceed 272 kg (600 lbs)
• maximum width of 99.1 cm (39 inches)
• maximum length of 121.9 cm (48 inches)
• be in good working condition

Using the Lift

All customers using wheelchairs or scooters use the lift to get on and off the handyDART vehicle. Customers using a walker with a seat may be able to use the lift by sitting on the walker. In some cases the bus seat layout or the securement of passengers using wheelchairs or scooters may prohibit ambulatory customers using the lift.

Transporting Children

An adult must accompany children under the age of six. Children less than 18 kg (40 lbs) must be carried in a CSA-approved car seat, supplied by the accompanying adult. One adult may accompany up to eight children.