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Accessibility (Fixed Route Service)

Fixed Route Service Using Low-Floor Buses

BC Transit low-floor buses are accessible to those using mobility aids. A low-floor bus can kneel to lower the entry level of the bus. The bus also has a loading ramp to help you get on and off the bus.

Fixed Route Service Using Lift-Equipped Buses

With our smaller buses, wheelchairs and most types of scooters can be lifted at the rear of the bus. The vehicle and driver need to be safely away from approaching traffic when boarding and exiting.

Accessible Stops

The accessible features on a bus can only be safely used at designated bus stops.

These stops are identified by a white and blue decal featuring the International Symbol of Access. Customers using wheelchairs and scooters may board and exit from the bus only at accessible bus stops. To check if a stop is accessible, call your local transit office.

Bus Stop Obstruction

If your bus stop is obstructed, please move to the next accessible stop for loading. Please note that your driver may need to drop you at an alternate location if a bus stop is deemed unsafe.

Attendants

Customers using wheelchairs or scooters, registered handyDART customers or CNIB pass holders may travel with an attendant. Please let your transit operator know if the person travelling with you is your attendant. Attendants travel free and must board and exit at the same stop as the customer requiring assistance and help to load and secure mobility aids on the bus. Your driver will ensure that the securements are properly fastened.

Assistance Animals

Assistance animals that are certified are allowed on public transit at all times. If you’re using an assistance animal while travelling on one of BC Transit’s services, the animal must wear its harness or leash. You may be asked to produce your Guide Animal Certificate.

Courtesy Seating

Although BC Transit serves everyone on a first-toboard basis, courtesy seating is considered to be the front accessible area of the bus. Courtesy seating meets the needs of all transit customers, and is especially vital to:

  • Customers that use scooters, wheelchairs, pediatric strollers or other mobility aids
  • Customers with a disability or mobility issue
  • Customers with baby strollers

Guidelines for Mobility Aids

Your mobility aid must not exceed 2 feet by 4 feet (24” by 48” or 60.96 cm by 121.92 cm; see pdf for mobility aid measurement). If your mobility aid is larger, please contact your local transit office for an assessment.

To use BC Transit with a mobility aid, you must be able to:

  • Board the ramp or lift by yourself or with an attendant’s assistance
  • Prevent the chair from rolling backwards on the ramp by yourself or with an attendant’s assistance
  • Maneuver on and off the bus quickly and safely
  • Maneuver into the tie-down areas by yourself or with an attendant’s assistance

If you need assistance from another person to board or exit, please ensure you have an attendant to assist you or contact your local transit service office.

If any of these are difficult for you, please contact your local transit office.

Types of Mobility Aids

Here are some examples of mobility aids that can be used on low-floor buses:

  • Power: Scooters and some wheelchairs
  • Manual: Some wheelchairs, pediatric strollers, walkers, canes and crutches

Not all types of mobility devices fit within the limited space on a bus or have the proper securements. Your mobility aid must not exceed the dimensions of 2 feet by 4 feet (24” by 48” or 60.96 cm by 121.92 cm; see pdf for mobility aid measurement). Before purchasing an aid, please check with your local transit office to ensure it meets our guidelines.

Getting On the Bus with a Mobility Aid

When you travel on a low-floor bus, the bus driver can:

  • Kneel the bus or lower the ramp at your request when you get on and off the bus
  • Help you in an emergency situation
  • Give you extra time to reach your seat and when getting on and off the bus
  • Secure your wheelchair or scooter

Travelling On the Bus with a Mobility Aid

When travelling on a bus using a wheelchair or scooter, please:

  • Remove flags and store parcels away from the securement attachments of your aid
  • Do not overload your mobility device with parcels
  • Ask your driver for assistance if you have difficulty presenting your fare (note that the driver is not allowed to access your pockets, purse or backpack to obtain the fare)
  • Advise your driver of your destination
  • Secure your wheelchair or scooter
  • Position yourself in the wheelchair area and your driver will assist you in securing your mobility aid

If you have an attendant with you, please identify him/her to your driver.

Boarding and Exiting with Mobility Aids

Please watch the video to learn how to safely board and exit a bus with a mobility aid or call your local transit office.

Customers with Visual Impairments

When waiting for the bus, using assistive devices such as a white cane will help your driver best accommodate your needs.

For more information on ways to safely travel, visit the Canadian National Institute for the Blind (CNIB) website at www.cnib.ca

Guidelines for Baby Strollers

In order for a customer to use BC Transit, the stroller:

  • Should be collapsible
  • Cannot exceed 2 feet by 4 feet (24" by 48" or 60.96 cm by 121.92 cm)
  • Must be kept clear of the aisles (the width of the distance between the normal seats, not the width of the accessible area)

For safety reasons, strollers are not permitted to use the lifts or securement devices. Securements on the buses are for scooters and wheelchairs only.

Travelling On the Bus with a Baby Stroller

When travelling on a bus with a baby stroller, please:

  • Position the stroller in an unoccupied wheelchair location with the brakes set
  • Hold onto the stroller at all times

When wheelchair positions are occupied or required by another customer, we ask for your consideration and cooperation by folding your stroller and moving to another seat. Please store your stroller in between the seats.

If the bus is not a low floor bus, the child must be removed from the stroller, the stroller collapsed and secured between the seats, and the child held onto at all times during the trip

Orientation

If you would like to learn how to board a bus with your wheelchair, walker or scooter, we can help. Call your local transit office to arrange a session.

Community Travel Training

Victoria, Kelowna, Prince George & Vernon
We invite you to take advantage of the free Community Travel Training service. Trainers will develop an individualized coaching plan that will allow you to learn at your own pace. Trainers can focus on your travel needs such as work trips, volunteer positions, appointments or general travel. Please note that Travel Training in Vernon is only available for groups, and bookings are by request.

Contact your local transit office for further information or group sessions (e.g. seniors’ centres).

Shuswap Regional Transit System

TRANSIT INFO: 250.832.0191

 

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