There are three transit service options in Penticton and Okanagan-Similkameen: Conventional Service, handyDART Service and the Taxi Saver Program.

Conventional Transit Service

A fleet of low-floor buses provides wheelchair and scooter accessible service on the conventional transit system routes. Low-floor buses are equipped with a ramp, have no entry steps and have a kneeling feature that further lowers the entry level for passengers who use walkers, crutches or who have difficulty climbing stairs.

handyDART

For people with disabilities or mobility problems, who are unable to use the conventional transit system without assistance, handyDART provides door-to-door transportation to and from accessible building entrances.

Taxi Saver Program

For those times when the handyDART system is unavailable, the Taxi Saver Program provides registered handyDART passengers with subsidized taxi service.

Taxi Supplement Program

The Taxi Supplement Program enables the handyDART operator to book trips in taxis when the regular vehicle(s) is unavailable, either because of capacity issues or because the trip cannot be accommodated in a timely manner. In essence, the handyDART operator becomes one large regular client to the taxi company, while in turn the vehicles of the taxi company act like extra vehicles to the handyDART operator.

For instance, if a passenger requests a trip when the handyDART vehicle is unavailable, Taxi Supplement enables the handyDART dispatcher to relay the passenger's name, pickup and drop off details to a participating taxi company. The taxi company then slots that passenger into their bookings for the day and picks up and drops off the passenger at the assigned locations and times. There may be restrictions on the use of this service including requirements for ride sharing and budget limitations.