All advertising on BC Transit property must comply
with the Canadian Code of Advertising Standards,
BC Transit’s corporate advertising policy and uphold
the Canadian Charter of Rights and Freedoms.
If you have concerns about any advertising,
please contact the advertising agency or the
business advertising.
Advertisements on buses and shelters are managed
by the following parties. If you would like more
information on how to advertise, please contact
them directly for rates and availability:
Most BC Transit Systems – Shelters and Benches: Pattison
Outdoor (check with your local municipality)
For advertising information on your local transit system, please visit Contact Us on the website.
Bike Racks
Most bikes can be accommodated on
BC Transit buses. If you’re considering
travelling by bike and transit, please watch the
instructional video to understand how to use the
bike racks, found in front of all BC Transit buses.
Before your bus arrives, make sure that saddlebags,
antennas, child carriers or any other item that could
interfere with the driver’s vision are removed from
the bike.
Once the bus has come to a complete stop, step
off the curb and lift your bike onto the rack from
the passenger side of the bus. Please fold mirrors
toward the roadway and leave the bike unlocked.
There are no time restrictions for conventional
buses regarding use of bike racks. Bike racks on
community buses can only be used during daylight
hours, because the bikes block the headlights.
Please note that bike space is limited and cannot be guaranteed. Electric and
gas-powered bikes can’t be transported on the bike racks. For safety reasons,
standard bikes can’t be transported inside the bus. Folding bikes in their protective
carry case, that can be placed without obstructing the aisle, will be permitted
on the bus.
Calling Out Stops
Bus stops are not announced. If you need assistance
in identifying your stop, you may request the driver
to call out your stop. Please sit up front to remind
the driver of your request.
Clothing
For safety reasons, shirts and footwear must be worn
to board the bus or the driver will refuse service.
If you are coming from the beach or pool, please
make sure your clothes are dry when boarding.
Courtesy Seating
Although BC Transit serves everyone on a firstto-board basis, courtesy seating is considered
to be the front accessible area of the bus. Courtesy
seating meets the needs of all transit customers,
and is especially vital to:
Customers who use scooters, wheelchairs, pediatric strollers or other mobility
aids
Customers with a disability or mobility issue
Customers with baby strollers
Customer Feedback
Contact your local transit office through
the telephone info line or complete a Customer
Service Report online.
To help staff identify the trip, we need the time,
route, direction and bus number you are reporting.
Leave your full name, address, phone number or
email address. Transit staff will investigate all calls
and will contact you if more information is needed.
Your local transit office is not responsible for the
bus stop area, shelter, or road surfaces so please
contact your local municipality if you have concerns,
or complete a Customer Service Report online
under Contact.
Delays and Detours
BC Transit’s website is the most up-to-date source
to find out about scheduled service changes, delays
or detours due to road construction or bad weather.
Driver Facilities
Please note that BC Transit washrooms are for transit
employees only.
Driver Breaks
On occasion, your driver may need to leave the bus
for a short period of time. They will keep you informed.
Fares
Payment is required when you enter the bus.
You may pay with cash (exact fare only), ticket,
transfer or one of the many types of passes
available in your community. Failure to provide
valid proof of payment while on transit may result
in a fine up to $173 under the provincial fines law.
www.pssg.gov.bc.ca/police_services/publications/
docs/provincial-fines-booklet.pdf
Food and Beverages
To keep buses clean and safe, any food or drink
you bring on board must be in a closed container
that is spill-proof. Coffee and other beverages can
be consumed on board provided the beverage
is carried in a sturdy container with a lid that will
prevent the liquid from spilling. Open alcohol is not
permitted on the bus.
Take your garbage with you when you leave the bus.
We appreciate your help keeping the bus clean.
The distribution of unauthorized material by any
person on a BC Transit bus is prohibited
Lost & Found
Left something on the bus? Your local transit office
holds items in Lost & Found for a minimum of 14
days. Call the Lost & Found number listed in the
Rider’s Guide.
Found something on the bus? Please give it to the
transit driver who will take it to Lost & Found.
No Smoking on Transit Vehicles
& in Bus Shelter
Provincial tobacco laws (The
Tobacco Control Act) prohibit smoking in bus shelters, on transit vehicles
at all times and within 3 metres (10 feet) of the bus.
Official Time
BC Transit sets its clock and uses the time for schedules based on Canada’s
Official
Time, monitored by the National Research Council Canada.
Parcels
For safety reasons, please place and hold your
luggage, bags, sports equipment and other
belongings on your lap or on the floor where they
will not obstruct the aisle or other customers.
Hold your hockey sticks, snow boards, skis
and poles (tips down) in front of you.
Do not bring combustible materials, such as wetcell batteries, propane tanks or gasoline containers
on the bus.
Pets on Board
Only small fur-bearing or feathered pets contained in secure, clean, hand-held
cages are permitted on the bus. Cages (hard or soft shell pet carriers) must
be small enough to fit on the owner’s lap.
Passengers must hold onto their pet’s cage at all
times. If there is room, the passenger may place
and hold the cage beside them on the floor.
The cage should not block the aisle or restrict
other passengers.
Assistance animals that are certified are allowed
on public transit at all times. You may be asked
to produce your Guide Animal Certificate.
Seat Belt
Under the B.C. Motor Vehicle Act, if the vehicle
you are travelling in is equipped with a seat belt,
you must use it.
