There are three types of accessible transit service in Chilliwack:
Fixed-route service, handyDART service and the Taxi Saver Program.
On the Fixed-route Transit System a fleet of low-floor buses
provide wheelchair and scooter accessible service on transit
routes throughout the region. Low-floor buses are equipped
with a ramp, have no entry steps and have a kneeling feature
that lowers the entry level for passengers who have difficulty
handyDART is a transportation service
for persons who have a disability that is sufficiently severe
that the person is unable to use conventional transit service
without assistance. handyDART service is provided to and from
accessible building entrances. You must be registered with the
handyDART office before you can use the service.
Taxi Saver Program
For those times when the handyDART system is unavailable, the
Taxi Saver Program provides registered
handyDART passengers with subsidized taxi service, giving them
the flexibility to coordinate their own trips.
Taxi Supplement Program
The Taxi Supplement Program enables the handyDART operator
to book trips in taxis when the regular vehicle(s) is unavailable,
either because of capacity issues or because the trip cannot
be accommodated in a timely manner. In essence, the handyDART
operator becomes one large regular client to the taxi company,
while in turn the vehicles of the taxi company act like extra
vehicles to the handyDART operator.
For instance, if a passenger requests a trip when the handyDART
vehicle is unavailable, Taxi Supplement enables the handyDART
dispatcher to relay the passenger's name, pickup and drop off
details to a participating taxi company. The taxi company then
slots that passenger into their bookings for the day and picks
up and drops off the passenger at the assigned locations and
times. There may be restrictions on the use of this service
including requirements for ride sharing and budget limitations.